Terms of Service

These Terms of Service (“Terms”) are between SharpQuery LLC (“SharpQuery,” “we,” “our,” or “us”) and you (“you” or “your”) and govern your access to and use of our website at sharpquery.com and our search engine optimization (“SEO”) services, including but not limited to keyword research, content creation, strategy development, and related products and services aimed at enhancing organic traffic and generating qualified leads for online businesses (collectively, the “Services”). By accessing or using our Services, you also agree to the SharpQuery Privacy Policy (“Privacy Policy”), located at [insert link], and consent to the collection, storage, and processing of your personal information in accordance with our Privacy Policy and these Terms.

By clicking the “I accept” checkbox or by accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional rules, policies, or agreements established by SharpQuery, which are incorporated herein by reference. If you are agreeing to these Terms on behalf of a legal entity, you represent that you have the authority to bind such entity. If you do not agree to these Terms, you may not use the Services.

ARBITRATION NOTICE: EXCEPT FOR CERTAIN DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND SHARPQUERY WILL BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS-ACTION LAWSUITS, CLASS-WIDE ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDINGS. YOU ALSO WAIVE YOUR RIGHT TO A JURY TRIAL.

Overview

SharpQuery’s Services are designed to help online businesses improve their website visibility and rankings on search engines. The Services may include, but are not limited to: (a) researching and selecting relevant keywords and phrases; (b) developing customized SEO strategies; (c) creating SEO-optimized content briefs; (d) collaborating with writers to produce content; (e) uploading content to your website; (f) optimizing text for HTML tags, meta data, page titles, and other elements; (g) providing traffic and ranking reports for major search engines; (h) supplying outlines for your writers; and (i) offering additional SEO-related recommendations, such as conversion rate optimization (CRO) or user experience (UX) improvements. By using the Services, you agree to comply with these Terms and any applicable conditions outlined herein.

Changes to Terms

SharpQuery reserves the right to modify the Services or these Terms at its sole discretion. If changes affect your use of or access to the Services, we will post a notice on our website’s Terms page and update the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms. We may also provide additional notices as appropriate. If you do not agree to the changes, you must stop using the Services after the effective date of the changes. SharpQuery may also establish additional rules for specific parts of the Services, and your continued use constitutes agreement to those rules.

Privacy Policy

Please review our Privacy Policy for details on how we collect, use, and disclose your information. By using the Services, you agree to the Privacy Policy and consent to the collection, storage, and processing of your personal information as described therein and in these Terms.

Use of the Services

Right to Use

These Terms grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Services for your internal business purposes, subject to compliance with these Terms and any additional policies set by SharpQuery. Except for content created specifically for you (e.g., blog posts or strategies, which you will own), you may not reproduce, modify, distribute, publicly display, publicly perform, republish, download, transmit, store, license, sell, or resell any content or information from the Services without SharpQuery’s express written permission. However, your computer may temporarily store copies of information for viewing purposes or cache files automatically for display enhancement. Unauthorized use of the Services may result in immediate termination of your access. These Terms do not grant any rights to use SharpQuery’s names, logos, trademarks, or service marks except as expressly stated.

Access to Services

SharpQuery may deny access to the Services at its discretion, at any time, and for any reason. While we strive to keep the Services accessible, interruptions may occur due to factors within or beyond our control. You acknowledge that use of the Services is at your own risk, and you may encounter content that is offensive, inaccurate, or objectionable. SharpQuery does not control third-party content or interactions within the Services and assumes no responsibility for them. The Services may be modified, suspended, or discontinued at SharpQuery’s discretion without notice or liability.

Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this age requirement. SharpQuery does not knowingly collect information from children under 13, in compliance with the Children’s Online Privacy Protection Act. If we discover that we have collected such information, we will delete it. If you believe a child under 13 has provided us with personal information, please contact us at success@sharpquery.com.

Applying for Service

To access certain Services, you may need to complete an application and provide accurate, current, and complete information. You are responsible for keeping user IDs and access credentials confidential and for complying with all applicable laws when using the Services. You must ensure that anyone accessing the Services through your device or internet connection complies with these Terms. Notify SharpQuery immediately of any unauthorized access or security breach.

Data Security; Unauthorized Access

SharpQuery uses third-party providers to host and provide the Services and store your User Content. Data protection is governed by these providers’ safeguards. You are responsible for configuring the Services correctly and maintaining the security and backup of your User Content. SharpQuery is not liable for unauthorized access, alteration, deletion, or loss of your User Content due to your errors, acts, or omissions.

Communications

By using the Services, you consent to receive electronic communications from SharpQuery, including emails and notices posted on the Services. These communications satisfy any legal requirement for written communication. You may receive promotional materials unless you opt out by clicking the unsubscribe link or contacting us at success@sharpquery.com.

Revisions

Blog articles and other deliverables will be provided within 60 days of your monthly payment, provided you communicate promptly with SharpQuery. Delays in your response may result in delayed deliverables, but monthly billing will continue. You must provide feedback or edit requests within 45 days of receiving deliverables (“Review Period”). Follow SharpQuery’s feedback policy at [insert link]. If no feedback is provided within the Review Period, deliverables are deemed accepted. After the first article is accepted, subsequent articles may be uploaded without further approval. Additional revisions requested after the Review Period will incur extra charges. SharpQuery will make reasonable efforts to provide revisions within 1-2 weeks of receiving and confirming requests.

Your Conduct and Responsibilities

You represent and warrant that: (i) all information you provide to SharpQuery is accurate and complete; and (ii) you are authorized to submit such information. You agree not to:

• Modify, reverse engineer, or disassemble the Services;
• Use the Services to build competing products or services;
• Copy or imitate the Services’ design or layout;
• Submit inaccurate or infringing content;
• Violate any laws, rules, or regulations;
• Imply SharpQuery’s endorsement of your content;
• Defame or ridicule SharpQuery or its affiliates;
• Attempt unauthorized access or interference with the Services;
• Conduct denial-of-service attacks; or
• Use the Services for unlawful purposes.

Cooperation

You agree to cooperate fully with SharpQuery, providing necessary information, access (e.g., website backend, traffic statistics, logos, and trademarks), and resources to enable us to perform the Services. SharpQuery is not liable for delays caused by your failure to provide requested information promptly.

Representatives; Communication

By introducing SharpQuery to a team member (other than the owner), you grant them authority to approve or decline content, make decisions, and modify billing plans, unless otherwise specified. Decisions made by such representatives are final and binding. SharpQuery will not revise content, issue refunds, or redo work based on subsequent objections from owners or officers. You agree to inform SharpQuery if you engage another SEO provider concurrently.

Confidentiality

You may have access to SharpQuery’s Confidential Information, including business practices, financial data, algorithms, and techniques. You agree to use best efforts to protect this information and prevent unauthorized access. Commercial use, reproduction, or distribution of any Service-related information without SharpQuery’s written consent is prohibited. SharpQuery is not obligated to maintain confidentiality of your information unless specified in these Terms, the Privacy Policy, or required by law. SharpQuery may cooperate with law enforcement or court orders regarding user information and may take legal action against illegal use of the Services. You agree to indemnify SharpQuery for claims arising from such actions.

Fees

Fees

SharpQuery offers various Service plans, with fees disclosed at the time of purchase. Fees are typically payable monthly in advance, with automatic renewal unless either party provides 30 days’ notice of non-renewal. Clients commit to a minimum of three full-priced months, non-cancelable and non-refundable. Custom plans may require a longer minimum term, as agreed in writing. Failure to make timely payments may delay Services. SharpQuery reserves the right to change fees or charge for previously free Services. All fees must be paid in full without deductions unless required by law. Refunds are at SharpQuery’s discretion. If fees remain unpaid 30 days after a past-due notice, SharpQuery may suspend access to the Services.

Taxes

Fees exclude taxes, levies, or duties, which you are responsible for paying.

Payment Method

You agree to provide and maintain valid payment information. SharpQuery or its third-party payment processors may automatically charge your payment account. If a payment is rejected or your account changes, you must update your payment method immediately. You may not delay payments or wait for your clients’ payments before paying SharpQuery.

Third-Party Payment Processors

SharpQuery may use third-party payment processors (e.g., Stripe, PayPal). By using the Services, you agree to their terms of service. You are responsible for all transactions processed through these processors.

Errors, Inaccuracies, and Omissions; AI Features

The Services may contain typographical errors, inaccuracies, or omissions. SharpQuery reserves the right to correct errors, revoke offers, and revise prices, content, or promotions without notice. SharpQuery is not liable for third-party promotions or discounts. We may use AI tools for research, analysis, or data processing, but human analysts review AI-generated insights. SharpQuery does not guarantee the accuracy or reliability of AI-generated outputs.

Ownership

Services and Data

Excluding content created specifically for you and your User Content, the Services, including the SharpQuery name, logos, and materials, are owned by SharpQuery or its licensors and are protected by U.S. and international intellectual property laws. You may not reproduce or distribute Service content without permission. SharpQuery retains all rights to data or metadata generated through your use of the Services.

User Generated Content

You retain ownership of your User Content (e.g., text, images, logos). By providing User Content, you grant SharpQuery a worldwide, royalty-free, perpetual, transferable license to use, copy, display, and distribute it in connection with the Services, including marketing and third-party integrations. You are responsible for the accuracy and legality of your User Content and any associated royalties or fees. SharpQuery may preserve or disclose User Content if required by law or to enforce these Terms, protect rights, or respond to claims. You have no expectation of privacy for User Content.

User Content Restrictions

User Content must not:

• Be illegal or violate any laws or third-party rights;
• Contain offensive, abusive, or discriminatory language;
• Include irrelevant or inappropriate comments;
• Disclose private information without permission;
• Promote illegal activities or harm;
• Contain personal attacks or harassment;
• Impersonate others or use offensive identifiers;
• Violate intellectual property rights; or
• Contain malicious software.

SharpQuery may reject User Content that violates these restrictions.

Feedback

Any feedback you provide about the Services grants SharpQuery a worldwide, royalty-free license to use and incorporate it without restriction. SharpQuery is not obligated to review or act on feedback.

Prohibited Use and Conditions

You may not crawl, scrape, or access Service content via automated means without SharpQuery’s consent. You may not damage, disable, or interfere with the Services or obtain unauthorized materials. Any interference with the Services’ functionality is prohibited.

Termination

To terminate Services, you must provide 30 days’ written notice via email to success@sharpquery.com. You remain responsible for fees through the last day of the notice period, including one final monthly billing. Invalid termination methods include removing payment methods, failing to respond, or revoking access. SharpQuery may terminate or suspend your access at its discretion, without notice or liability, for violations of these Terms, fraudulent activity, or other reasons. Unauthorized sharing or misuse of the Services may result in immediate termination and potential legal action.

Indemnification and Waiver

You agree to indemnify and hold harmless SharpQuery, its officers, directors, employees, and affiliates from claims, losses, or liabilities arising from your User Content, violation of these Terms, illegal conduct, or negligence. You must notify SharpQuery promptly of any claims and allow us to participate in the defense. SharpQuery may assume exclusive defense at its expense. If you are a California resident, you waive California Civil Code Section 1542 regarding unknown claims.

Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SharpQuery does not guarantee that the Services will meet your needs, be uninterrupted, secure, or error-free, or produce specific results. You acknowledge that:

• Search engine policies are beyond SharpQuery’s control;
• Rankings are not guaranteed due to algorithm changes or competition;
• SharpQuery is not liable for third-party content, services, or actions;
• You must notify SharpQuery of any third-party SEO or advertising campaigns;
• SharpQuery is not responsible for harmful links or software you use; and
• You are responsible for all content and keywords on your website.

Limitation of Liability

Your use of the Services is at your own risk. SharpQuery is not liable for special, incidental, indirect, or consequential damages, including loss of data or profits, even if advised of the possibility. Your sole remedy for dissatisfaction is to discontinue using the Services. SharpQuery’s maximum liability for direct damages is limited to the fees you paid in the one-year period preceding the claim. Some jurisdictions may not allow certain limitations, in which case liability is limited to the extent permitted by law.

Third-Party Content, Linked Sites, Third-Party Services

Third-Party Content

SharpQuery may provide access to third-party content (e.g., information, advice, or media). Third parties are solely responsible for their content, and SharpQuery does not verify or endorse it. SharpQuery is not liable for the accuracy or quality of third-party content.

Linked Sites

The Services may link to third-party websites for your convenience. SharpQuery does not control or endorse these sites and is not responsible for their content or reliability. You access linked sites at your own risk and should review their terms and privacy policies.

Third-Party Services

The Services may integrate third-party products or services. SharpQuery is not affiliated with these providers, and you must agree to their terms to use them. SharpQuery is not liable for any damages or costs related to third-party services.

No Professional Advice

The Services provide general information and are not a substitute for professional legal, accounting, or other advice.

Copyright and Trademark Policy

If you believe content in the Services infringes your copyright, notify our Copyright Agent at SharpQuery LLC, Attn: Copyright Agent, 30 N GOULD ST STE R, SHERIDAN, WY 82801, or success@sharpquery.com. Provide: (i) your signature; (ii) a description of the copyrighted work; (iii) its location in the Services; (iv) your contact information; (v) a statement of good-faith belief that the use is unauthorized; and (vi) a statement under penalty of perjury that you are authorized to act. SharpQuery may reject infringing material and discontinue service to repeat offenders. Only written notifications compliant with the DMCA will be addressed.

Dispute Resolution, Arbitration, and Class Action Waiver

Disputes

Before filing a formal claim, contact us at success@sharpquery.com to resolve disputes informally. If unresolved within 30 days, disputes will be settled through binding individual arbitration, except as noted below or in the Privacy Policy.

Arbitration Procedures

Arbitration will follow the American Arbitration Association’s Commercial Arbitration Rules, available at www.adr.org or 1-800-778-7879. The arbitrator is bound by these Terms, and proceedings may occur via documents, phone, or in-person in Sheridan, Wyoming, or another agreed location. Arbitration costs will be shared per AAA rules. The arbitrator’s decision is final and enforceable in court.

Individual Basis; Waiver of Right to Jury or Class Action

Arbitration is on an individual basis only, and you waive the right to participate in class actions or consolidated proceedings. If this waiver is unenforceable, disputes will be resolved in state or federal courts in Sheridan, Wyoming, with both parties consenting to jurisdiction and waiving jury trials.

Exceptions to Agreement to Arbitrate

Arbitration does not apply to: (i) small claims court actions in Sheridan, Wyoming; (ii) intellectual property disputes; or (iii) disputes brought to government agencies.

Judicial Forum for Disputes

If arbitration does not apply, disputes will be resolved in state or federal courts in Sheridan, Wyoming, with both parties consenting to venue and jurisdiction.

Geographic Restrictions

SharpQuery is based in the United States. Accessing the Services from outside the U.S. is at your own risk, and you are responsible for compliance with local laws.

Mobile Devices

Accessing the Services via mobile devices may incur standard carrier charges or data rates.

California Users

California residents may contact us at success@sharpquery.com for questions or complaints. The Complaint Assistance Unit of the California Department of Consumer Affairs can be reached at 1625 North Market Blvd., Sacramento, CA 95834, or (916) 445-1254 or (800) 952-5210.

Non-Solicitation

For one year after receiving Services, you may not solicit or recruit SharpQuery employees or contractors. Violation requires payment of liquidated damages equal to 100% of the individual’s annual compensation, as a reasonable estimate of damages.

Assignment

You may not assign your rights or obligations under these Terms without SharpQuery’s consent. SharpQuery may assign these Terms freely. These Terms bind the parties’ successors and assigns.

Miscellaneous

If any provision of these Terms is deemed invalid, it will be severed, and the remaining provisions will remain in effect. These Terms are governed by Wyoming law, without regard to conflict of law principles. No waiver of any breach constitutes a waiver of future breaches. These Terms, the Privacy Policy, and referenced documents constitute the entire agreement between you and SharpQuery.

Contact

For questions or additional information, contact us at success@sharpquery.com