Refund Policy
At SharpQuery, we’re committed to providing high-quality SEO and digital marketing services with professionalism and transparency. Due to the nature of our work, where time and resources are allocated upon onboarding, we maintain the following refund policy:
1. No Refunds on Services Rendered
Payments made for services that have already commenced are non-refundable. This includes:
- Monthly SEO retainers
- Website audits
- Technical SEO fixes
- On-page/off-page optimizations
- Content production
- Link building and outreach
Time, effort, and resources are allocated as soon as work begins.
2. Refund Eligibility
a. Failure to Deliver Within Agreed Turnaround Time (TAT)
If SharpQuery fails to deliver the agreed-upon deliverables within the promised turnaround time (TAT), and the delay is not caused by client-side factors (e.g., missing access, delayed approvals), a partial or full refund may be issued depending on the severity of the delay.
- Minor delays (1–5 business days): May be eligible for a partial refund or service credit.
- Major delays (6+ business days): May be eligible for a full refund of the undelivered portion.
b. Duplicate Payments
If you are charged more than once for the same service due to a billing error, we will promptly refund the duplicate amount.
c. No Work Started
If payment is made but no work has been started, and you request a cancellation within 7 calendar days, a full refund may be issued.
3. Subscription & Recurring Payments
For monthly retainers or subscription services, you may cancel at any time with 7 days’ written notice before your next billing cycle by emailing success@sharpquery.com.
Once a payment is processed for a new cycle, no refunds will be issued for that month, unless SharpQuery fails to deliver the agreed service or violates the turnaround time commitment.
4. Refund Request Process
To request a refund, please email success@sharpquery.com with the following details:
- Your full name and company name
- Invoice number and payment date
- Reason for the refund request
- Any relevant documentation (e.g., service delays, duplicate charges)
We will review your request within 5 business days. If approved, refunds are issued within 7–10 business days to your original payment method.
5. Chargebacks
Initiating a chargeback without first contacting us is a breach of our terms. We reserve the right to dispute chargebacks and suspend services immediately. We are committed to resolving issues transparently and professionally.
6. Policy Updates
We may update this Refund Policy periodically. All changes will be posted on this page with the updated effective date.
Need Help?
If you have any questions or need assistance, please contact us at success@sharpquery.com.
